COVID-19 Frequently Asked Questions

Coronavirus (COVID-19): Frequently Asked Questions for clients and families

Does Minda have any cases of COVID-19?

There are no cases of COVID-19 at Minda currently. If that changes, then our staff, clients and families will be notified and infection control protocols, as outlined by the World Health Organisation and Australian Department of Health, will be followed.

Why is the Minda Brighton site closed?

The Minda Brighton site closed 5pm, Friday March 27, to everyone except essential staff, essential contractors such as medical professionals, and family members, due to the COVID-19 pandemic. Please note, the Minda Nursing Home PKC went into voluntary isolation on Friday March 13 and is closed to all visitors including family members. Currently, only essential staff can enter PKC.

Signage advising the general public of the closure has been placed around the site.

We have moved many of our corporate workers such as payroll staff off site so they are working from home. The closure of our Brighton site also extends to Brighton Dunes residents (resident access to the Dunes is via Jack Fox Drive off Repton Road).

Can I still visit my family member?

Yes, family members can still visit their loved ones living in Minda accommodation (with the exception of the Minda Nursing Home PKC which closed to visitors on Friday March 13).

We ask any family members planning to visit Minda houses or apartments to please only visit if you are well and have not recently travelled, and to please follow hand hygiene and social distancing when on site.

What is happening at PKC?

The Minda Nursing Home PKC went into voluntary isolation on Friday March 13 and is closed to all visitors including family members. Currently, only essential staff can enter PKC.

What is happening in MyPATH?

Our MyPATH day options program at Minda Brighton was suspended as of Sunday March 15. MyPATH has been operating in community settings with one-on-one and small group activities since then. Read more here.

When will changes made in response to COVID-19 return to normal?

Minda will continue to review and assess the COVID-19 situation and respond accordingly. The safety and wellbeing of our clients, families, our staff and volunteers is our number one priority. The decision to recommence suspended services will be subject to advice from health authorities and the health status of staff and clients.

Will Coronavirus affect my NDIS plan?

Due to measures put it place to combat COVID-19, the NDIA will extend NDIS plans by up to 24 months, ensuring continuity of support. For more information go to the NDIS website.

What is Minda doing to minimise the risk of clients contracting COVID-19?

Minda is implementing all protocols advised by Government health authorities in relation to infection control, monitoring staff health (temperature checking all staff at the beginning and end of shifts) and strictly managing infection transfer risks in the environments in which services are provided.

Minda has suspended some services as a precautionary measure to minimise face-to-face contact and is offering other services by phone or online channels where possible.

How will my relative manage if self-isolation is implemented and their normal activities are suspended? 

Minda staff are being redeployed from some service areas to assist in accommodation and in-home support, to ensure continuity of services to clients as best as possible.

Do you have enough staff to support my relative in the current circumstances? 

Minda has undertaken significant business continuity planning to maintain the workforce across essential services.

Is Minda ASSIST Therapy still operating?

Yes. Minda ASSIST Therapy (MAT) continues to offer home-based allied health services at this stage, however services are also being offered through Skype, Zoom and similar where possible. MAT clients with appointments at Brighton should come to the MAT appointment rooms as normal.

What about supported employment?

Our supported employment sites are continuing to operate with appropriate safeguarding in place. Anyone in a high-risk category is currently on leave.

Further information

If you have a query relating to Minda which is not answered above, we have a COVID-19 hotline number for families which is staffed during business hours, 9am to 5pm, Monday to Friday – call (08) 8422 6306.

The Australian Government Department of Health website provides general information on Coronavirus (COVID-19).

You can also phone the South Australian COVID-19 Information Line on 1800 253 787, which operates from 8am to 8pm, seven days a week. Alternatively, you can contact the National Coronavirus Health Information Line on 1800 020 080. This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.