COVID-19 Frequently Asked Questions

Coronavirus (COVID-19): Frequently Asked Questions for clients and families

Does Minda have any cases of COVID-19?

There are no cases of COVID-19 at Minda. If that changes, then our staff, clients and families will be notified and infection control protocols, as outlined by the World Health Organisation and Australian Department of Health, will be followed.

Can I still visit my family member?

Yes, family members can still visit their loved ones living in Minda accommodation. To visit PKC, family members are asked to email Liz Scammell in advance on liz.scammell@minda.asn.au 

We ask any family members planning to visit Minda houses or apartments to please only visit if you are well and have not recently travelled, and to please follow hand hygiene and social distancing when on site.

What is happening in MyPATH?

MyPATH returned to full operation in the Lifestyle Precinct as of Monday June 22. 

When will changes made in response to COVID-19 return to normal?

Minda will continue to review and assess the COVID-19 situation and respond accordingly. The safety and wellbeing of our clients, families, our staff and volunteers is our number one priority. The decision to recommence suspended services will be subject to advice from health authorities and the health status of staff and clients.

Will Coronavirus affect my NDIS plan?

Due to measures put it place to combat COVID-19, the NDIA will extend NDIS plans by up to 24 months, ensuring continuity of support. For more information go to the NDIS website.

What is Minda doing to minimise the risk of clients contracting COVID-19?

Minda is implementing all protocols advised by Government health authorities in relation to infection control, monitoring staff health (temperature checking all staff at the beginning and end of shifts) and strictly managing infection transfer risks in the environments in which services are provided.

Minda has suspended some services as a precautionary measure to minimise face-to-face contact and is offering other services by phone or online channels where possible.

Is Minda ASSIST Therapy still operating?

Yes. Minda ASSIST Therapy (MAT) continues to offer home-based allied health services, however services are also being offered through Skype, Zoom and similar where possible. MAT clients with appointments at Brighton should come to the MAT appointment rooms as normal.

What about supported employment?

Our supported employment sites are continuing to operate with appropriate safeguarding in place.

Further information

If you have a query relating to Minda which is not answered above, we have a COVID-19 hotline number for families which is staffed during business hours, 9am to 5pm, Monday to Friday – call (08) 8422 6306.

The Australian Government Department of Health website provides general information on Coronavirus (COVID-19).

You can also phone the South Australian COVID-19 Information Line on 1800 253 787, which operates from 8am to 8pm, seven days a week. Alternatively, you can contact the National Coronavirus Health Information Line on 1800 020 080. This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.