Cancellation Policy

Our cancellation policy has changed with effect 01 April 2020 as per the announcement made by the NDIS on 25 March 2020. For more information about how pricing and cancellation work, please visit the NDIS website.

All clients who wish to cancel a service and/or support with Minda are required to do so by telephone or in writing 10 clear business days prior to the appointment.

If a client cancels the appointment at late notice i.e. does not provide Minda with 10 clear business days’ notice to cancel the appointment, or does not show up for the appointment, Minda may charge 100% of the fee associated with the service.

Minda will only charge for a short notice cancellation (or no show) if alternative billable work for the relevant worker has not been found and are required to pay the worker for the time that would have been spent providing the support.

This change in the definition of short notice cancellations is for a six-month period (25 March 2020 to 25 September 2020), with an initial review at three months to determine if it continues to be appropriate.

*Please note the following definitions apply

Business hours: Monday to Friday, 8am to 5pm AEST

Clear business days: This means full business days before your scheduled appointment. For example, if you wish to cancel the Allied Health service you are receiving on 14 April 2020 , you must cancel before 5pm on 30 March 2020.